FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

The product you see in the image is taken from the batch of product that will be shipped out. You most likely won't receive the same one in the picture taken and some may vary in color but it will be of the same quality and from the same batch. 

Where can I view my sales receipt?

Receipts/Invoices will be emailed to the email address provided. A receipt will also be provided in the package you receive. 

How can I return an item?

All sales are final we however will make some exceptions. If the product hasn't been shipped out yet we will refund your order with a 5% restocking fee. Please reach out to us if there are any issues or questions regarding a product. 

Will you restock items indicated as “out of stock?”

We will try our best to restock products that are out of stock. However if we don't anticipate any more being available we will remove the product listing from the shop. 

Where can I ship my order?

We ship products to the United States of America in all 50 states. We do not ship our products internationally. 

 

THCA products cannot be shipped to the following states, per state guidelines:

Arkansas, Idaho, Minnesota, Oregon, and Rhode Island.

When will my order be shipped out?

We try to package and ship orders as soon as possible. We will only be shipping out product Monday-Saturday barring any holidays that may make shipping the day of or the next day impossible. Around holidays shipments may be delayed. Most orders will be shipped out the next day. 

Will I receive a lab certification with my order?

Yes all orders will also include a lab certification there will also be lab certifications you can view in the products listing. 

CONTACT US FOR ANY QUESTIONS

    We are based out of Highland Mills NY we can be reached at our email address office@emehemp.com  24/7 . We can also be reached at our phone number (845)208-4684 9-5 M-F or you can text us anytime.